BuyWakeWorks Return Policy
At BuyWakeWorks, we strive for customer satisfaction and are here to assist with your return or exchange. Please review our return policy below:
Return and Exchange Requests
If you need to return or exchange an item, you must make your request within 15 days of your purchase date.
Initiating a Return or Exchange
To start the return or exchange process, email our customer service team at IdahoFallsProshop@idahowatersports.com to obtain a Return Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA number. Items must be unused, unwashed, and in their original packaging to be eligible for return or exchange.
Return Address
Once you have received your RMA number, send your item(s) to the address below:
BuyWakeWorks
Attention: Returns
3020 Outlet Blvd.
Idaho Falls ID 83402
Important Return Instructions
- Include the original packing slip, which serves as your receipt.
- For exchanges, specify the item you wish to receive for quicker processing.
- Use a traceable shipping method such as USPS, UPS, FedEx, or DHL. We are not responsible for lost, stolen, or damaged return shipments, or if a non-traceable carrier is used.
- We do not accept C.O.D. shipments, and customers are responsible for return shipping costs.
Processing Time
Returns and exchanges are generally processed within 2-3 business days upon receipt of the item(s). However, during peak season, processing may take up to 5 business days.
Refunds
Once we receive your returned item(s), the cost of the item(s) and any applicable tax will be credited back to the original payment method. Please note that original outbound shipping charges are non-refundable.
Exchanges
Upon receiving your item for exchange, we will process your request and cover the return shipping cost (standard ground service) back to you. If the item(s) requested for exchange is out of stock, our customer service team will contact you to discuss alternative options
Thank you for shopping with BuyWakeWorks! If you have any questions or need further assistance, please contact our customer service team at IdahoFallsProshop@idahowatersports.com.